Privacy & Security

Online Security

By browsing and clicking on 'order' next to items, these will be placed in the shopping basket which can be amended before finally placing the order.

Once you reach our checkout, our internet site is fully secure and uses SSL 128 bit encryption. We accept payment by credit card on the site - however no payments are processed on the card until the goods are ready to despatch. The credit card details are not seen by Braybrook & Britten or stored by us, but held by one of the highly secure Credit Card Processing Gateways approved by the credit card companies and banks.

We are able to confirm or refund trasactions and check security data such as postcode match, but your card details are never visible to us as the retailer.

Any additional queries can be forwarded by telephone, fax or emailing

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us, although we send only a handful a year - usually to alert you if we are having a Sale, which is worth knowing!. We do not supply your email addresses to any other company or use it to market other products or services. We are a bit old fashioned about that sort of thing. We DO NOT rent our customer addresses to other mail order companies. That's pretty unusual these days.

The type of information we will collect about you includes:

your name 
phone number 
email address 

We will never collect sensitive information about you.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.


Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognise you automatically whenever you visit our site so that we can personalise your experience and provide you with better service.

We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Basket. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

We do not use any intrusive or advertising based cookies. The cookies we use are limited to 'session' cookies essential for the operation of the shopping basket system and Google Analytics which gives us basic statistics about visitors.

If you have any questions/comments about privacy, you should contact us.