By Post? By Tomorrow?
Nobody likes waiting. We certainly don't. And if our own experiences of mail order are anything to go by there are some companies out there who always seem to be out of stock of everything.
Therefore we try to keep our very large vault (we are located in an old bank) stocked with everything in the current catalogue. And if we are low on stock or feel unable to get resupply of any item within a reasonable time, we remove it from the website.
We estimate that at any one time - even when it gets busy towards Christmas - we have 90% to 95% of orders packed and ready for despatch within 24 hours. Rush orders on Special Delivery can go out the same day, if ordered before 1pm. Please see note below on orders placed after 1pm on a Friday.
However, please note that if paying by cheque, orders can't be despatched until the cheque has cleared. This may take up to 8 working days.
If you order something and we haven't got it in stock, we'll tell you there and then and give you an accurate estimate of when we will be able to despatch it. As a rule of thumb, if it is on the website it is in the vault or due in a few days.
- We can part despatch orders
- We can send your order to multiple addresses
- We can despatch overseas
- We DO NOT charge any payments to credit cards until the order is actually being despatched
We use the ROYAL MAIL.
We offer two standard delivery options for the UK:
RECORDED/TRACKED DELIVERY, which we would typically recommend only for smaller or less valuable packages. Close to Christmas all orders go out on a Royal Mail Tracked 24 or Special Deilvery service.
SPECIAL DELIVERY, the insured next day service which is traceable online and redelivery can be arranged for a set day. We recommend this for orders over £400.
PLEASE NOTE: Orders placed on a Saturday and Sunday will be processed on a Monday. Special Delivery orders placed after 1pm on a Friday, inluding Saturday and Sunday orders, will be delivered on Tuesday. Don't forget to allow for additional days if there is a bank or public holiday!
HOW DO I RETURN OR EXCHANGE PRODUCTS?
Obviously if an item arrives damaged or faulty, just send it back to us and we will refund or exchange it and cover your postal expenses. If for whatever reason the items is not as you expected or isn't right for you, just post them back to us (carefully packaged and in original condition please), letting us know whether you require an exchange or refund, to: Braybrook & Britten Ltd, 12 Park Parade, London W3 9BD. In the run up to Christmas we appreciate it might be several weeks before a gift is opened. Don't worry, we are happy to handle these exchanges and refunds in January. See our terms and conditions for more information.
Wherever you are in the world, we can deliver to you. Overseas deliveries can be via International Special Delivery, Airsure or FedEx. Details and costs for overseas deliveries can be estimated by going to the basket and selecting the delivery country. Sometimes, particularly large or heavy packages may require us to adjust the delivery cost stated - but we will inform you and get your consent before doing that.
Equally, if a package is smaller than average we often reduce the standard delivery cost on the order. Every little helps.....
NOTE: Orders being sent outside of the EU (or certain tax exempt territories and BFPO postings within Europe) can have the 20% VAT removed. Please be advised that depending upon value or local revenue laws, some import duty may be charged by the authorities. Entering the delivery country in the basket removes the 20% VAT where allowed.