By Post? By Tomorrow?
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Nobody likes waiting. We certainly don't. And if our own experiences of mail order are anything to go by there are some companies out there who always seem to be out of stock of everything.
Therefore we try to keep our very large vault (we are located in an old bank) stocked with everything in the current catalogue. And if we are low on stock or feel unable to get resupply of any item within a reasonable time, we remove it from the website.
We estimate that at any one time - even when it gets busy towards Christmas - we have 90% to 95% of orders packed and ready for despatch within 48 hours. Rush orders on Special Delivery can go out the same day.
However, please note that if paying by cheque, orders can't be despatched until the cheque has cleared. This may take up to 8 working days.
If you order something and we haven't got it in the vault, we'll tell you there and then and give you an accurate estimate of when we will be able to despatch it. As a rule of thumb, if it is on the website it is in the vault or due in a few days.
- We can part despatch orders
- We can send your order to multiple addresses
- We can despatch overseas
- We DO NOT charge any payments to credit cards until the order is actually being despatched
We use the ROYAL MAIL.
We offer two standard delivery options for the UK.
RECORDED/TRACKED DELIVERY, which we would typically recommend only for smaller or less valuable packages.
SPECIAL DELIVERY, the insured next day service which is traceable online. We strongly recommend this for orders over £100.
Overseas deliveries can be via International Special Delivery or UPS/DHL. Details and costs for overseas deliveries are usually confirmed before despatch.
Please see our Customer Services section for more information about overseas orders and deliveries.